Refund policy

Returns & Refunds

We want you to love your coffee. Because coffee is a food product, we can only accept returns of unopened, unused bags within 30 days of delivery. For food safety reasons, opened bags cannot be returned.

How to start a return
Email us at info@mjfcoffee.com with your name and order number within 30 days of delivery. We’ll reply with return instructions. Items sent back without an approved return request will not be accepted.

Returns should be sent to:
Michael Franzese Coffee (Burke Brands LLC)
521 NE 189th St.
Miami, FL 33179

Return shipping
For unopened items you no longer want, return shipping is paid by the customer. If your order arrived damaged, defective or incorrect, we’ll cover return shipping or send a replacement at no cost.

Damaged, defective or wrong items
Please inspect your order when it arrives. If anything is damaged, defective or not what you ordered, contact us within 7 days of delivery with your order number and a photo, and we’ll send a replacement or issue a full refund.

Refunds
Once your return is received and inspected, we’ll issue a refund to your original payment method within 3–10 business days. Your bank or card issuer may take additional time to post it. Original shipping charges are non-refundable unless the error was ours.

Exchanges
To exchange an item, return the original and place a new order once your return is approved.

Gift cards
Gift cards are non-refundable and cannot be exchanged for cash, except where required by law.

Subscriptions
You can cancel or pause a subscription at any time before your next billing date. See our Cancellation Policy for details.

Questions?
Contact us at info@mjfcoffee.com or (305) 249-5628.