Cancellation policy

Some products on our website may be offered as subscriptions or pre-orders. This policy explains how these purchase options work, including how to make changes or cancellations.

Subscription Orders

When you purchase a subscription, you agree to receive recurring deliveries based on the schedule you select during checkout.

Your payment method will be securely stored and automatically charged for each recurring order unless you choose a prepaid option.

You may cancel, pause, or modify your subscription at any time before your next billing date. Links to manage your subscription can be found in your order confirmation emails or customer account portal.

If you need assistance, please contact our customer support team and we’ll be happy to help.

Please refer to our Returns & Refunds Policy for information regarding returns or refund eligibility.

Pre-Orders

Some products may be available for pre-order before they are in stock or officially released.

When placing a pre-order, you may be charged either a partial deposit or the full amount at checkout. In some cases, your payment method may be securely stored and charged when the item becomes available and ships.

Pre-orders may be canceled at any time prior to shipment for a full refund. Once a pre-order has shipped, it will fall under our standard Returns & Refunds Policy.